Certified care by Samsung experts

Keep your Samsung Galaxy device protected with Samsung Care+ provided by authorized professionals who know what’s best for your device.

Samsung Care+ logo is shown. Galaxy Z Fold7 and Galaxy Z Flip7 in Blue Shadow are floating and slightly unfolded, showing the back sides. Samsung Care+ logo is shown. Galaxy Z Fold7 and Galaxy Z Flip7 in Blue Shadow are floating and slightly unfolded, showing the back sides.

Rest easy with Samsung Care+1

Accidental Drops

Dropped your device? You can let it slide.

Water Damage

Fully soaked? Don’t worry about it.

Shattered Screen

Crashed and smashed? We'll fix it.

Unexpected Slip

Dropped it from your hands? No need to worry.

Here's what's covered

Device Replacement

Keep calm. We’ll replace your device if it cannot be repaired, subject to your coverage plan.2

Battery replacement

Battery replacement in case of performance issues.3

At home or abroad

Enjoy the benefits of Samsung Care+ at home or abroad.4,5,6

Certified Repair

At authorised service centres using genuine parts.

Door To Door

We collect your device and deliver it back after repair - no store visit required.

24/7 Expert Support

Get immediate answers from a Samsung Care+ expert 24/7 via phone or online for device setup, content transfers, and connecting with other devices.

Unlimited Repairs

Breathe easy with unlimited repairs including batteries, cracked screen and back glass repairs at Samsung authorized locations subject to your coverage plan.

Malfunction & failure

Get hassle-free repair services for accidental damage caused by cracks, drops, water or other liquids.

Get your protection with a peace of mind

Regardless if you choose an upfront or a monthly payment, we got you covered.

Samsung Genuine Parts and Certified Technicians

Rest assured your device will be repaired by a Samsung Certified Technician using Samsung Genuine Parts.

Select your device to find out your coverage details5,6,7

Buy care plan
Terms & Conditions Privacy policy

How to buy Samsung Care+

You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.

1. Buy with your new purchase 

You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.

Buy now

2. Buy within 60 days of your purchase

You can buy Samsung Care+ within 60 days of purchasing your Galaxy device through your device settings, on Samsung.com or the Samsung Care+ website. Go to Samsung Care+ website for more details.

Go to site

3. Buy at Samsung Experience Stores

You can buy Samsung Care+ at Samsung Experience Stores either when purchasing your new Galaxy device or within 30 days of purchase (available in select stores). Search nearby Experience Stores.

Search nearby

Instant access from your device

Samsung Care+ is now directly integrated into Settings.
Simply log in with your Samsung Account to view coverage plans or an IMEI entry.
Sign up in just one touch to keep your Galaxy protected.

Step 1
Go to ‘Warranty and care’ in Settings

Tap the option for 'Warranty and care' to check your Samsung Care+ eligibility.

Step 2
Tap ‘Get Protection’ to enroll11

View Samsung Care+ coverage for your current device and see how long you have left to enroll a new one.

Step 3
Review terms and choose your plan12

Review and compare your options to select a coverage plan that best fits your needs.

Already a Samsung Care+ member? Sign in to view your plan.

Check my Samsung Care+

How to claim your benefits

Simply follow the steps below.10

Step 1
Accidental damage happens

Dropped your device and the screen is shattered? No worries.

Step 2
Submit a claim

If you’re a Samsung Care+ member, you can easily submit a claim online, by phone or at a service center.

Step 3
Get quick repairs

Visit the nearest Samsung Customer Service for fast repairs, or request a professional to come to you.

Contact us

Make a claim by calling the hotline below. All you need is your 15-digit IMEI number.
Find it by entering *#06# on the phone's call screen or by going into the about phone section of the settings menu.

Kingdom of Saudi Arabia
Tel. 8002474357

Frequently Asked Questions

  • 1. What is Samsung Care+?

    Samsung Care+ aims to provide you with a suite of premium value-added services (Including liquid damage) so that your Samsung Galaxy device can stay in tip-top condition at your convenience.

    Services include:
    • Service support at your doorstep (Unlimited claims for 2 Years & Monthly policies)
    • Diagnostic device checks
    • Hassle-free data transfer
    • 24/7 remote support (via Samsung Hotline and Live Chat)

  • Your cover is provided by Assurant General Insurance Limited, which is authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.

  • In most cases, we will provide you with an instant decision when you log your claim online. In some circumstances, we may need longer to complete the assessment. Where this is the case, we will aim to inform you of our decision within 2 working days. If we need any further details, we will contact you using the details provided.

  • 9. What am I not covered for?

    Some of the key exclusions of Samsung Care+ are as follows.

    • Loss of your device
    • Theft where you have not purchased this level of cover
    • Not taking care of your device
    • Cosmetic damage
    Please refer to the terms and conditions for a full list of exclusions under this policy.

  • Yes, your device is covered wherever you take it once your claim has been accepted. If your device is damaged while you’re abroad. Countries included: Republic of Korea, USA, Canada, Mexico, Uganda, Vietnam, Singapore, New Zealand, Indonesia, Thailand, Philippines, Malaysia, India, Taiwan, Hong Kong, United Kingdom, England, Germany, Spain, Portugal, France, Czech Republic, Mozambique, Italy, Belgium, Netherlands, Romania, POLAND, Denmark, Finland, Norway, Sweden, Austria, Switzerland, Reunion, United Arab Emirate, UAE, Bahrain, Kuwait, Qatar, Saudi Arabia, Mauritius, South Africa, Zambia, Cote d'Ivoire, Ghana, Nigeria, Senegal, Ethiopia, Kenya, United Republic of Tanzania.

  • Report the incident within 15 days by reaching out to Samsung Customer Service (8002474357). Keep your device’s IMEI ready (15 digits). We will assess and guide you to an Authorized Service Centre or Pick-Up/Drop-Off where available. Do not hand over the device until claim approval is confirmed. Pay the applicable service fee after approval.

  • If your device can’t be repaired, then we will provide a replacement. Under the terms and conditions of your policy, we will always try to provide a device with the same color and specification as the device we’ve replaced.
  • Device and screen images simulated for illustrative purposes.
  1. A deductible may apply. Claims may be fulfilled with new or refurbished product. If the same make and model is not available, a comparable model will be substituted. Please see terms and conditions for full coverage details.
  2. Unlimited Accidental Damage from Handling. Additional restrictions may apply. Repair eligibility is subject to change. Service fees may apply. Unlimited claims for mechanical failure. Please see plan terms and conditions for full coverage details.
  3. Availability of Worldwide accidental damage cover may vary depending on the time of Samsung Care+ purchase.
  4. Worldwide accidental damage cover only applies to accidental damage to your Galaxy smartphone if overseas product repair is available.
  5. Please refer to approximate service fees at https://www.samsung.com/sa_en/support/screen-repair-price/
  6. Samsung Care+ prices are subject to change without notice.
  7. Samsung Care+ coverage may vary by country, model and deductibles may apply.
  8. Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.