What is the return policy?

For orders placed on Samsung.com:
(a) Please keep your item unsealed, you have 14 calendar days to request a return. Once requested, you’ll have an additional 7 days to print and mail your returned items.
(b) If you’re returning a phone, tablet, or PC – Removing your personal accounts and factory-resetting the device will help ensure speedy processing of your return.
(c) If your order came with promotional products, all items must be returned for a full refund. Any missing promotional items will have their value deducted from the final refunded amount.
(d) If your order was purchased with Trade-in, the Trade-in will be cancelled once the return is successfully processed. We are unable to send back any successfully processed trade-in devices, so please make sure you don’t send your trade-in device until after you’ve decided to keep your new device!
(e) Please click here for the full Returns Policy.
(f) Change of mind returns is only available for Mobile Products for orders placed on Samsung.com.


For orders placed on Samsung Enhanced Partnership Programme (EPP):
(a) Please click here for the full Returns Policy.
(b) Change of mind returns are not accepted for orders placed under Samsung Enhanced Partnership Programme (EPP).